Clarifying missing documents with a clerk

Situation

You received a notice saying your file is incomplete. This dialogue shows how to clarify what is missing and confirm the steps to follow.

The roles

• You
  Listen

  Bonjour, j'ai reçu un avis qui dit que mon dossier est incomplet, mais je ne comprends pas exactement ce qui manque.

  Hello, I received a notice saying my file is incomplete, but I don’t fully understand what is missing.

• The clerk
  Listen

  Je comprends, ces avis sont parfois peu clairs. Laissez-moi vérifier votre dossier.

  I understand, these notices are sometimes unclear. Let me check your file.

• You
  Listen

  Si j'ai bien compris, il manquerait un justificatif. Est-ce bien cela ?

  If I understood correctly, a supporting document seems to be missing. Is that right?

• The clerk
  Listen

  Exactement. Il faudrait fournir une preuve de résidence plus récente que celle que vous avez envoyée.

  Exactly. You would need to provide a more recent proof of residence than the one you sent.

• You
  Listen

  D'accord. Pourriez-vous me préciser comment je dois la transmettre ?

  All right. Could you tell me exactly how I should submit it?