Chapter IV · Dining outB1
115Dialogue · B1
Sending back a cold or wrong dish
Situation
The dish you were served is not the one you ordered. This dialogue shows how to politely raise the problem and ask for a solution.
The roles
- YouListen
Excusez-moi, je crois qu'il y a une erreur : j'avais commandé les pâtes, pas le poisson.
Excuse me, I think there is a mistake: I had ordered the pasta, not the fish.
- The serverListen
Je suis vraiment désolé. Je vous rapporte le bon plat tout de suite.
I am very sorry. I will bring you the right dish right away.
- YouListen
Merci. J'aimerais aussi vous dire que la soupe était plutôt froide.
Thank you. I would also like to tell you that the soup was rather cold.
- The serverListen
Je m'en excuse. Souhaitez-vous que je vous en apporte une autre, bien chaude ?
I apologize for that. Would you like me to bring you another one, nice and hot?
Simplifiez votre vie au Québec · Simplify your life in Quebec
Sending back a cold or wrong dishDialogue 115
- YouListen
Oui, ce serait apprécié. Ce n'est pas grave, ça arrive.
Yes, that would be appreciated. It's not a big deal, it happens.
- The serverListen
Merci de votre compréhension. Je règle ça immédiatement avec la cuisine.
Thank you for your understanding. I will sort it out with the kitchen immediately.
- YouListen
Parfait, merci pour votre service.
Perfect, thank you for your service.
Vocabulary
- il y a une erreurthere is a mistake
- rapporter le bon platto bring the right dish
- plutôt froidrather cold
- s'excuserto apologize
- ce n'est pas graveit's not a big deal
Culture note
If a dish is cold or wrong, it is perfectly normal to point it out politely. Staff will fix the situation without trouble; a calm and courteous tone is appreciated in Quebec.
Web version
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Sending back a cold or wrong dishWeb version ↗Simplifiez votre vie au Québec · Simplify your life in Quebec